The person responsible / data controller within the meaning of the European Union General Data Protection Regulation and other national data protection laws of the member states European Union as well as other data protection regulations is:
theCrag Pty Ltd.
53 Christmas St.
Northcote VIC 3070
Australia
E-Mail: support@thecrag.com
Website: www.thecrag.com
The data protection officer of the person responsible / data controller is:
Nicky Hochmuth
theCrag Pty Ltd.
53 Christmas St.
Northcote VIC 3070
Australia
E-Mail: dpo@thecrag.com
Website: www.thecrag.com
We only process personal data of our users if this is necessary to provide a functional website as well as our contents and services. The processing of personal data of our users takes place usually only after consent of the user. An exception applies in those cases where prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.
Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis.
In the processing of personal data required for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.
Insofar as the processing of personal data is required to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis.
In the event that the vital interests of the data subject or another natural person require the processing of personal data, Article 6(1)(d) GDPR serves as the legal basis.
If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for processing.
The personal data of the person concerned will be deleted or blocked as soon as the purpose of storage ceases to apply. Furthermore, data may be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires.
Every time you visit our website, our system automatically collects data and information from the computer system of the calling device.
The following data is collected:
The data is also stored in the log files of our system. If the user is a registered user of the system and currently logged in then the ID of the user is also stored.
The legal basis for the temporary storage of data and log files is Art. 6 para. 1 lit. f GDPR.
The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. For this the IP address of the user must remain stored for the duration of the session.
The data is stored in log files to ensure the functionality of the website. In addition, the data serves us to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.
The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case after 12 months. The period may be extended if there was an incident during that period that requires the analysis of log files. Log files might also reside in backups. The storage period for backups is as longs as required for data security reasons.
The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility of objection on the part of the user.
Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user's computer system. If a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic character string that enables a unique identification of the browser when the website is called up again.
We use cookies on our website. Some elements of our website require that the calling browser can be identified even after a page change.
The following data is stored and transmitted in the cookies:
We also use cookies on our website which enable an analysis of the user's surfing behaviour.
When you visit our website, an information banner informs you about the use of cookies and your consent to the processing of personal data used in this context is obtained. In this context, reference is also made to this data protection declaration. Registered users explicitly give their consent to this data protection declaration during the registration process.
The legal basis for the processing of personal data using technically necessary cookies is Art. 6 para. 1 lit. f GDPR.
The legal basis for the processing of personal data using cookies for analytical purposes is Art. 6 para. 1 lit. a GDPR.
The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is also recognized after a page change.
We need cookies for the following applications:
The user data collected by technically necessary cookies are not used to create user profiles.
The analysis cookies are used to improve the quality of our website and its content. Through the analysis cookies we learn how the website is used and can thus continuously optimize our offer. Advertiser cookies are used to improve our users shopping experience, track affiliate sales and grant site-related benefits.
For these purposes, our legitimate interest also lies in the processing of personal data in accordance with Art. 6 para. 1 lit. f GDPR .
Cookies are stored on the user's computer and transmitted to our site. Therefore, you as a user also have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website in full.
On our website, we offer users the opportunity to register by providing personal data. The data is entered into an input mask and transmitted to us and saved. The following data is collected during the registration process:
In the course of the registration process, the user's consent to the processing of this data is obtained.
The legal basis for the processing of data is Art. 6 para. 1 lit. a GDPR if the user has given his consent.
If registration serves the fulfilment of a contract to which the user is a party or the implementation of pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 para. 1 lit. b GDPR.
A registration of the user is necessary for the provision of certain contents and services on our website. For example, registration is required to use the following functions:
A registration of the user is necessary for the fulfilment of a contract with the user or for the implementation of pre-contractual measures. This might include the use of certain functionality related to commercial accounts such as:
User data may be aggregated for statistical and scientific analysis. Aggregated and raw data might be shared with third parties for research purposes. However, only anonymized data (e.g. datasets without personal data such as e-mail address and third party account information) is shared with third parties.
The website has been primarily designed to be a public site, however we offer users the choice between public and private profiles. The difference between these profile types is the visibility of profile information and user content contributed to the other users of the website. Private profiles do not show the user's country, biography and ascents. All accounts a private user follows may see the profile as if it were public. While gender is not shown on any account profile, it may be inferred from inclusion in certain lists.
The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. This is the case for the data collected during the registration process if the registration on our website is cancelled or changed.
If the registration is to fulfill a contract or to carry out pre-contractual measures the data will be deleted when it is no longer required for the execution of the contract. Even after conclusion of the contract, it may still be necessary to store personal data of the contractual partner in order to fulfil contractual, warranty or legal obligations.
Data might reside on backups as long as deemed necessary for data security reasons.
As a user you have the possibility to cancel the registration at any time. You can change the data stored about you at any time from your profile page.
If the data is required to fulfil a contract or to carry out pre-contractual measures, premature deletion of the data is only possible insofar as contractual or statutory obligations do not prevent deletion.
On our website, we offer registered users the opportunity to enter information and content such as personal ascents, photos, videos, comments and communications (user content). The user content is entered into an input mask and transmitted to us and saved.
In the course of the registration process, the user's consent to the processing of this data and to the Site Usage Policy is obtained.
The legal basis for the processing of data is Art. 6 para. 1 lit. a GDPR if the user has given his consent.
The user content and related metadata (e.g. date of contribution) is stored and processed as a service to registered users and made available as information source to all users of the website (see also Public and Private Profiles).
User content may be aggregated for statistical, scientific and business analysis. Aggregated and raw information and content might be shared with third parties for research purposes and statistical analysis.
User content is not deleted and survives cancellation of user registration.
As a registered user you have the possibility to change and remove individual information and content provided - except route, area and topo contributions - by you at any time.
From time to time we might decide to publish User Content on social media. Social media channels used are Facebook, Instagram, YouTube and WeChat.
The legal basis for the processing of data is the consent the user has given to our Site Usage Policy and the Licensing of IP User Content.
The purpose of publishing User Content on social media is to create publicity and awareness in the community.
The data on social media is not deleted and survives cancellation of user registration.
The user has the possibility to request the deletion of his User Content on social media at any time. In order to do so, the user must send an e-mail to the Data Protection Officer stating his or her wish to remove the content.
Registered users can subscribe to a free newsletter on our website. Data from the registration process (especially the email address) is being used for this service.
In addition, the following data is collected upon registration:
In the course of the registration process, your consent is obtained for the processing of the data and reference is made to this data protection declaration.
If you actively use our website and provide us with your e-mail address, we may subsequently use it to send you a newsletter. In such a case, the newsletter will only contain site- and climbing-related information.
In connection with data processing for the dispatch of newsletters, no data is passed on to third parties. The data will be used exclusively for sending the newsletter.
The legal basis for the processing of the data after registration for the newsletter by the user is Art. 6 para. 1 lit. a GDPR.
The legal basis for sending the newsletter as a result of actively using our website is Section 7 para. 3 UWG.
The collection of the user's email address serves to send the newsletter. The collection of other personal data as part of the registration process serves to prevent misuse of the services or the e-mail address used.
The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. This is the case for the data collected during the registration process - including the subscription to the newsletter - if the registration on our website is cancelled or changed.
The subscription to the newsletter can be cancelled by the user concerned at any time. For this purpose there is a corresponding link in every newsletter.
There are contact forms on our website which can be used for electronic contact. If a user takes advantage of this possibility, the data entered in the input mask will be transmitted to us and stored. This data is typically:
At the time the message is sent, the following data is also stored:
Your consent is obtained for the processing of the data within the scope of the sending process and reference is made to this data protection declaration.
Alternatively, you can contact us via the email addresses provided. In this case, the user's personal data transmitted by e-mail will be stored.
In this context, the data will not be passed on to third parties. The data is used exclusively for processing the conversation.
The legal basis for the processing of data is Art. 6 para. 1 lit. a GDPR if the user has given his consent.
The legal basis for the processing of data transmitted in the course of sending an email is Art. 6 para. 1 lit. f GDPR. If the email contact aims at the conclusion of a contract, then additional legal basis for the processing is Art. 6 exp. 1 lit. b GDPR.
The processing of the personal data from the input mask serves us only for the treatment of the establishment of contact. In the event of contact by email, this also constitutes the necessary legitimate interest in the processing of the data. These data might be used to improve our services (e.g. customer feedback, support requests) and may be aggregated for statistical and managerial analysis.
The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.
The data will not be deleted. This applies to the personal data from the input mask of the contact forms and those that were sent by email.
The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by email, he can object to the storage of his personal data at any time.
In order to do so, the user must send an e-mail to the Data Protection Officer stating his or her wish to revoke the consent to the processing of his or her personal data.
All personal data stored in the course of contacting us will be deleted in this case, including the request to revoke the consent.
We use a customer relationship management system (CRM) to store data of business contacts that go beyond regular users of the web-site. We typically store the following information for leads, organisations and contacts:
In this context, the data will not be passed on to third parties.
The legal basis for the processing of data is Art. 6 para. 1 lit. a GDPR if the user has given his consent.
The legal basis for the processing of data transmitted in the course of sending an email is Art. 6 para. 1 lit. f GDPR. If the email contact aims at the conclusion of a contract, then additional legal basis for the processing is Art. 6 exp. 1 lit. b GDPR.
The data is used for the development of business opportunities and communication purposes. This includes email campaigns, newsletters and other offerings distributed either via e-mail and other technologies. The data might be used to improve our services and may be aggregated for statistical and managerial analysis.
The data will not be deleted. This applies to the data stored for leads, organisations and contacts as well as the communication with them.
If you receive an email sent from our CRM it contains a personal link called 'Manage Your Email and Privacy Preferences'. Clicking on this link allows you to manage your privacy preferences directly in our CRM.
On our website we use Google Analytics to analyse the surfing behaviour of our users. The software places a cookie on the user's computer (see above for cookies). If individual pages of our website are accessed, the following data is stored (non-exhaustive listing):
The legal basis for processing users' personal data is Art. 6 para. 1 lit. f GDPR.
The processing of users' personal data enables us to analyse the surfing behaviour of our users. We are in a position to compile information about the use of the individual components of our website by evaluating the data obtained. This helps us to continuously improve our website and its user-friendliness. For these purposes, it is also in our legitimate interest to process the data in accordance with Art. 6 para. 1 lit. f GDPR.
The data will be deleted as soon as they are no longer needed for our recording and analytics purposes. Currently these data are not deleted.
Cookies are stored on the user's computer and transmitted to our site. Therefore, you as a user also have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website in full.
There are no other options to object the use of Google Analytics on our web-site.
More information about the privacy settings of Google Analytics can be found under the following link: https://www.google.com/url?q=https://support.google.com/analytics/answer/6004245&sa=D&ust=1551376871718000&usg=AFQjCNHsHRoSYjnNHOJzVhgFtP7ZD6cF-w
On our website uses the Stripe payment gateway to process payments. On execution of a payment, javascript code runs on your browser, collects the payment details, including credit card information, you entered and sends it with your IP address to the the third party payment gateway for authorisation. The authorisation is sent to our web-site for completion of payment and the following data is stored:
In the course of a payment process, the user's consent to the processing of this data is obtained.
The legal basis for processing users' personal data is Art. 6 para. 1 lit. f GDPR.
The purpose of data processing is the execution and documentation of payments for business, financial and tax purposes.
Payment information including related personal data is not deleted.
By executing a payment on the web-site you agree to the data processing. There are no options to object the use of Stripe when executing payments on our web-site.
More information about the Stripe privacy policy can be found here: https://stripe.com/privacy-center/legal
If personal data are processed by you, you are affected within the meaning of the GDPR and you have the following rights vis-à-vis the person responsible:
You can ask the person in charge to confirm whether personal data concerning you will be processed by us.
If such processing has taken place, you can request the following information from the person responsible:
You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate guarantees pursuant to Art. 46 GDPR in connection with the transmission.
This right to information may be limited to the extent that it is likely to make it impossible or seriously impair the realization of research or statistical purposes and the limitation is necessary for the fulfilment of research or statistical purposes.
You have a right of rectification and/or completion vis-à-vis the data controller if the personal data processed concerning you are incorrect or incomplete. The person responsible shall make the correction without delay.
Your right to correction may be limited to the extent that it is likely to render impossible or seriously prejudicial the achievement of the research or statistical purposes and the limitation is necessary for the fulfilment of the research or statistical purposes.
Under the following conditions, you may request that the processing of personal data concerning you be restricted:
If the processing of personal data concerning you has been restricted, such data may only be processed - apart from being stored - with your consent or for the purpose of asserting, exercising or defending rights or protecting the rights of another natural or legal person or on grounds of an important public interest of the Union or a Member State.
If the processing restriction has been restricted according to the above conditions, you will be informed by the person responsible before the restriction is lifted.
Your right to limitation of processing may be limited to the extent that it is likely to render impossible or seriously prejudicial the achievement of research or statistical purposes and the restriction is necessary for the fulfilment of research or statistical purposes.
A. Duty to Erase
You may request the data controller to erase the personal data relating to you without delay and the controller is obliged to delete this data without delay if one of the following reasons applies:
B. Information to Third Parties
If the data controller has made the personal data concerning you public and is obliged to delete it pursuant to Art. 17 para. 1 GDPR, he shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform data processors who process the personal data that you as the data subject have requested the deletion of all links to this personal data or of copies or replications of this personal data.
C. Exceptions
The right to erasure does not exist insofar as the processing is necessary
If you have exercised your right to have the data controller correct, delete or limit the processing, he/she is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this correction or deletion of the data or restriction on processing, unless this proves impossible or involves a disproportionate effort.
The person responsible shall have the right to be informed of such recipients.
You have the right to receive the personal data concerning you that you have provided to the person responsible in a structured, common and machine-readable format. In addition, you have the right to transmit this data on to another person in charge without obstruction by the person in charge to whom the personal data was provided, provided that
In exercising this right, you also have the right to request that the personal data concerning you be transferred directly from one data controller to another data controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.
The right to transferability shall not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority conferred on the controller.
You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you under Article 6(1)(e) or (f) of the GDPR; this also applies to profiling based on these provisions.
The data controller no longer processes the personal data concerning you, unless he can prove compelling reasons worthy of protection for the processing, which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If the personal data concerning you are processed for direct marketing purposes, you have the right to object at any time to the processing of the personal data concerning you for the purpose of such advertising; this also applies to profiling, insofar as it is associated with such direct marketing.
If you object to the processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.
You have the possibility to exercise your right of objection in connection with the use of Information Society services by means of automated procedures using technical specifications, notwithstanding Directive 2002/58/EC.
You also have the right to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes pursuant to Art. 89 para. 1 GDPR for reasons arising from your particular situation.
Your right of objection may be limited to the extent that it is likely to make it impossible or seriously impair the realization of the research or statistical purposes and the limitation is necessary for the fulfilment of the research or statistical purposes.
You have the right to revoke your data protection declaration of consent at any time. The revocation of consent shall not affect the legality of the processing carried out on the basis of the consent until revocation.
You have the right not to be subject to a decision based exclusively on automated processing - including profiling - that has legal effect against you or significantly impairs you in a similar manner. This does not apply if the decision
However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 GDPR, unless Art. 9 para. 2 lit. a or g GDPR applies and appropriate measures have been taken to protect your rights and freedoms and your legitimate interests.
In the cases referred to in (1) and (3), the person responsible shall take reasonable measures to safeguard your rights, freedoms and legitimate interests, including at least the right to obtain the intervention of a person by the person responsible, to state his own position and to challenge the decision.
Without prejudice to any other administrative or judicial remedy, you have the right of appeal to a supervisory authority, in particular in the Member State where you reside, work or suspect of infringement, if you believe that the processing of personal data concerning you is contrary to the GDPR.
The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.